Effective date: 18 September 2026
Maestro At Home provides private music lesson services in Dubai and digital tools for students, parents, teachers and administrators. This Privacy Policy explains how information is handled when you use our website, Android application, student portal, teacher portal and related services.
1. Information We Collect
Depending on how you use Maestro At Home, we may collect information that you provide directly or that is generated while using the service, including:
- Name, email address, phone number and account/login information.
- Student and parent information required to arrange and manage music lessons.
- Teacher profile and assignment information.
- Lesson schedules, booked sessions, attendance, lesson-package information and learning/service records.
- Payment status and transaction-related records needed to administer lesson packages and teacher payments. We do not use this policy to claim that we store complete bank-card details.
- Messages, inquiries, support requests and other information you choose to send to us.
- Device and notification information, such as a push-notification token, when required to deliver app notifications.
- Technical information reasonably required for authentication, security, troubleshooting and operation of the service.
2. How We Use Information
We use information to provide and operate Maestro At Home services, authenticate users, manage student and teacher accounts, schedule lessons, record attendance, administer lesson packages and payments, provide account information, communicate about lessons and service matters, send relevant notifications, respond to inquiries, maintain security, troubleshoot problems and improve the reliability of our services.
3. Account Access and Authentication
The Maestro At Home app contains role-based access for authorised students/parents, teachers and administrators. Account credentials are used to authenticate users and provide the appropriate account information and functions. Users should keep their login credentials confidential and contact Maestro At Home if they believe their account has been accessed without permission.
4. Push Notifications
If notifications are enabled, the Android app may register a device notification token so that Maestro At Home can send service-related notifications such as lesson, attendance, payment, schedule or account updates relevant to the signed-in user. Notification permission can be controlled through the device settings. Notification identifiers are used for delivering these communications and are not intended for advertising.
5. Firebase and Service Providers
Maestro At Home uses Google Firebase services to support functions such as authentication, database storage and app-related communications. Information processed through these services may be handled by Google in accordance with applicable Google/Firebase terms and privacy practices. We may also use other service providers where reasonably necessary to operate our website, communications, hosting, payments or business systems.
6. Sharing of Information
We do not sell personal information. Information may be shared only where reasonably necessary to provide the requested service, for example between Maestro At Home administration and the teacher assigned to a student, with service providers supporting our systems, where the user has authorised the sharing, or where disclosure is required by applicable law or a lawful request.
Teachers are provided only with information reasonably required to manage their assigned lessons and students. Student, teacher and administrative account information is intended to remain separated according to the user's authorised role.
7. Data Security
We use reasonable administrative and technical measures intended to protect personal information and restrict account information to authorised access. However, no internet, mobile or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain legitimate lesson, attendance, payment and business records, resolve disputes, meet legal or accounting requirements and protect the security and integrity of our systems. Information that is no longer reasonably required may be deleted or anonymised where appropriate.
9. Children and Students
Maestro At Home provides music lessons to children as well as adults. For younger students, account and lesson arrangements may be made and managed by a parent or guardian. We use children's information only as reasonably necessary to provide and administer music lessons and related account functions. Parents or guardians may contact us regarding personal information associated with their child.
10. Your Choices and Requests
You may contact Maestro At Home to ask about personal information associated with your account, request correction of inaccurate information, or request deletion of information where applicable. Some information may need to be retained when required for legitimate business, accounting, security or legal purposes.
You may disable app notifications through your Android device settings. If you stop using the service, you may contact us regarding closure or deletion of your account information.
11. Website and External Links
Our website or app may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Maestro At Home is not responsible for the privacy practices of independent third-party services.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal requirements or data practices change. The current version will be published on this page with an updated effective date when appropriate.
13. Contact Us
If you have a privacy question, correction request or deletion request, please contact Maestro At Home through the contact information provided on our official website at maestroathome.com.